FREQUENTLY ASKED QUESTIONS

Where are you based?

We are based in a small little town, surrounded by adventurous wine farms and a breathtaking mountain range, better known as Stellenbosch.
Where do you source your stock from?

All of our stock are handpicked and curated from overseas. We are fortunate enough to travel overseas every few months to source some gems for our customers. We do the digging & find gems to make shopping sustainably an effortless experience for our customers.
How does your pricing work for your items?

All of our stock is sourced from overseas which means travel cost such as airplane tickets, accommodation, the exchange rate and transportation like Uber etc. needs to be taken in consideration. Apart from that our stock needs to cover the photoshoot cost, website cost , app cost etc. and of course the general cost of living. We also do thorough research on each item & quality check our items to the t to ensure that the price correctly reflects the item. Nevertheless, we always try and keep our prices as affordable and reasonable as possible.
How does the ordering process work/ when will I receive my items?

Once you've selected what item you fancy from our website/app you can either add that item to your cart/ wishlist and order it at a later stage or you can purchase it immediately. When you're ready to purchase, check out your cart/item and proceed the payment. We offer Yoco as a payment option which accepts Visa Credit & Debit cards, Mastercard, American Express and Samsung Google Pay. When paying with EFT we will need an email directly from your bank which will suffice as a proof of payment. From there you order will be processed as we wait for the payment to reflect. This could take up to 3 days depending on your bank. Once the payment has reflected your order will be packaged and you'll receive an email regarding the shipment/collection of your parcel. Aramex shipping takes 1-3 days, Pudo shipping takes 1-4 days & free collections in Stellenbosch are available every Thursday from 12:00 - 16:00. Collections are arrange on WhatsApp prior to the pick up day.